Frequently Asked Questions

How can I register?

Please click on Register and follow the instructions. It has never been simpler!

Can I play Legally from my Country?

LottoSpring.com can accept players from all over the world apart from United States, Belgium, France and countries listed on the Excluded list in our Terms and Conditions. Additionally, registration from some other countries must not be temporarily available.

I have forgotten my password / I can not log in. What now?

If you have forgotten your password then please reset your password. If your account has been blocked please contact our customer service at support#lottospring.com.

How can I change or modify my personal details?

If you would like to change or modify your personal details please click on "My profile" after you have logged in.

What should I do if I am experiencing technical problems?

If you are experiencing any technical difficulties please contact our customer support on support#lottospring.com.

Billing

What payment options do you have?

We offer many different payment options, these can vary from country to country. Please go to the deposit page after you have logged in to see which are available in your area.

Which currencies do you accept?

We accept all currencies. Your account balance, however, will be held in Euro. You can choose your preferred currency when you register. Please note that once you have chosen your account currency it can not be changed.

Does this mean I will be charged in Euro?

Yes. All transactions are charged in Euros. Prices displayed in other currencies are for informative purposes only and are updated daily according to actual exchange rates.

Do you store my credit card details?

No. We do not store your billing information on our servers for security reasons. We only store a card reference code, provided to us by our bank. We can use this code to rebill your credit card, if you have an active subscription, but we do not see or know your credit card number.

Syndicates

What is a lottery syndicate?

A lottery syndicate is a group of individuals who choose to play on the same number combinations together as a group. Lottery syndicates give you a better chance of winning as you're playing with many number combinations. The player is not buying a single ticket but a share in the syndicate. The winnings of the syndicate are distributed among all its participants.

What is a syndicate share?

Every syndicate is split into a fixed number of shares (parts). Every share has a fixed price. You can buy a maximum of 10 shares in each syndicate group.

How are the numbers chosen?

Syndicate tickets' numbers are randomly generated on the first Tuesday of every billing cycle.

What is the syndicate billing cycle?

All our syndicates work on a subscription model, you can choose to pay either monthly, every 3, 6 or 12 months.

Subscriptions

What is a subscription?

Subscription ensures that you never miss a cycle. Your subscription is renewed for the next cycle automatically without you having to repeat the purchasing process or even logging in to the site.

How can I cancel a subscription?

Simply login to your account and go to "My Games", choose the product you wish to cancel and click on "Cancel". Please note that if the syndicate cycle has already started prior to its cancellation subscription cannot be cancelled or refunded.

What if the payment attempt fails?

If we fail to charge your credit card (or any other associated payment method) for the next billing cycle of the subscription, we'll inform you about this via email. We'll attempt to charge your credit card one more time after 48 hours from the 1st attempt and no later than the cut-off time of the next draw. If this second attempt also fails we'll automatically cancel your subscription.

Winnings & Payouts

How can I be sure I’ll receive my winnings?

All your winnings are secured and paid out by the official State Lottery operator.

How and when do I get my prize if I win?

Your player account will be credited at the end of current cycle.

How do I claim the Jackpot if I win?

If you win the Jackpot or any second tier prize you'll need to fill out a claim form. Once the form is submitted you should receive your money within 4 weeks.

How do I withdraw my winnings from my LottoSpring.com account?

You can withdraw your winnings at any time by transferring them from your LottoSpring.com account to your personal bank account or your Skrill, or Neteller account. Due to the cost of bank charges and the administrative cost of sending money by bank transfer we only process pay outs of €30 or greater. We also advise that you avoid if possible withdrawals of less than €100 but leave this to your discretion to ensure your receiving bank does not apply excess incoming payment fees. Please be informed that we are adding new pay out methods in the near future which will help both the speed, cost and convenience of withdrawing money from LottoSpring. While 95% of payments arrive to your bank within 3 working days, some banks and countries could take significantly longer. The value of any awards or bonuses cannot be withdrawn.

Withdraw funds

Withdraw funds

What is the minimum and maximum withdrawal limit?

There are no minimum or maximum withdrawal limits. The value of any awards or bonuses cannot be withdrawn.

Security and privacy

Is my personal data and credit card information secure?

It is our responsibility and priority to make sure all information and details provided by our customers are dealt with high confidentiality and stored using a secure method. We do not store your credit card information on our servers.

Does LottoSpring.com disclose my data to any third party or person?

Under no circumstances will LottoSpring.com disclose a customer’s confidential information to any third party or person unless it is required for legal purposes.

How secure are my details?

We always use a secure server system to exchange information to ensure all transactions are handled with the highest security.

Legal information

Do I need to pay tax on my winnings?

We always advise that you consult your local tax authority to find out more about your local tax regulations.

Can LottoSpring.com handle my tax related issues?

LottoSpring.com does not advise any of its customers on tax regulations. Please consult your local tax authority.